This Privacy Policy applies to the services offered by Affinity Outdoor (“Company”).
1. Personal information:
The Company is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.
2. Collecting personal information:
The Company will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.
3. Use of tracking technologies:
The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser.
4. Using and disclosing your personal information:
Personal Information will be used for the following primary purpose:
- To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and the Company.
- To render services related to Company’s business such as warranty or after sales services.
For the purpose described above, information may be shared with Company’s group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Company group company.
5. Contact by the Company:
The Company may contact individuals using the information, which was provided by them in order to:
- Provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest.
- To send newsletters.
6. Individual’s right of access:
Individuals have the right to review the information that may be recorded on the Company’s database. Information may be reviewed by contacting the Company via email – info@affinityoutdoor.com.au.
7. The Company and links to other web sites:
The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.
8. Problems or queries:
Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Personal Information Officer via email – info@affinityoutdoor.com.au.
9. Affinity Outdoor Service mobile application:
This section applies to the Affinity Outdoor Service app, used by authorised Affinity Outdoor service technicians to carry out scheduled field work. It supplements the policy above.
9.1 Information the app collects
- Account details. You sign in with the email address and password issued to you by Affinity Outdoor. Your email address is sent to our servers to authenticate you. A session token is stored securely on your device and removed when you sign out.
- Photographs. The app uses the camera to record the condition of equipment and completed work. Photographs are stored on the device and uploaded to our servers as part of the service record.
- Service records. Details of the work you carry out, including notes, fault reports and support tickets that you write, together with the equipment and site the work relates to.
- Employee details. Your name, email address, mobile number and role are shown in the app. This information comes from Affinity Outdoor’s own records; the app displays it and does not collect it from you.
9.2 Information the app does not collect
The app does not collect your location. Maps shown in the app are images of fixed site locations supplied by our systems.
The app contains no analytics, tracking or advertising technology. It does not collect device identifiers or advertising identifiers, does not use cookies, and does not access your contacts, calendar, photo library, health or financial information.
9.3 How the information is used
Information collected through the app is used solely to schedule, carry out and record field service work, and to support and maintain the app. It is not used for marketing, is not sold, and is not used to build a profile of you.
9.4 Third parties
Map images are supplied by Mapbox. Only the coordinates of the site being displayed are sent to Mapbox; no personal information and no information about your device’s location is sent. If you choose to open directions, the site address is passed to Apple Maps or Google Maps, which handle that request under their own privacy policies. No other third party receives information from the app.
9.5 Retention and deletion
Service records, including photographs, are retained for seven years to meet our operational, contractual and legal obligations. Photographs are held on your device until they have been uploaded successfully.
To request access to, correction of, or deletion of the personal information we hold about you, contact us at it@affinityoutdoor.com.au. Where information forms part of a service record we are required to retain, we will explain what we can and cannot delete.
Contact
Questions about this policy or about the app can be sent to info@affinityoutdoor.com.au, it@affinityoutdoor.com.au or to 11/35 Dunlop Road, Mulgrave, VIC, Melbourne office.
Last updated: 29/09/2026